Terms and Conditions

By using this web site or by clicking "Accept" below, you signify your agreement to these Terms and Conditions. If you do not agree to these Terms and Conditions, do not use this web site. These Terms and Conditions may be amended from time to time by posting a new version on the MyChart site. You may deactivate your account as described below, if you do not agree to the Terms and Conditions. Your continued use of the MyChart service will be deemed an acceptance of the Terms and Conditions.

This instance of MyChart connects to clinical and health plan information in the records of:

The information provided through MyChart by any of the connected organizations is subject to the Notice of Privacy Practices for that organization. You may view or download each Notice of Privacy Practices at the websites listed above or request a copy at any point of care.

OVERVIEW: MyChart is an internet-based service that allows patients, participating health plan users or other authorized users to access certain personal medical information and clinic services, and health insurance information online. MyChart is available through a secure internet connection. MyChart does not provide access to your entire medical record.

ELIGIBILITY: You may request an account if you are age 18 or older.

DEACTIVATION: Participation in MyChart is voluntary. Users may request deactivation of an account by contacting the MyChart patient helpdesk at (877) 768-0732. We reserve the right to deactivate or prevent a user’s access to any or all MyChart features at any time for any reason.

PROTECTING LOGIN INFORMATION: It is extremely important that users keep their MyChart username and password confidential. Anyone with access to this information will be able to access the user’s MyChart account. Each MyChart user is solely responsible for managing the privacy and security risks associated with the internet connection and computer used to access the MyChart service.

NON-EMERGENCY ONLY: MyChart services should never be used for emergencies or urgent needs. Users experiencing a life-threatening emergency should call 911. Users with urgent needs should call their primary care clinic for assistance.

RECEIVING INFORMATION ONLINE: Once a user activates a MyChart account, they will begin to receive information online, which may include periodic email notifications.

Clinical Information

MyChart becomes the primary method to receive messages from clinic providers and staff who use MyChart. In some cases, this information will be delivered only through MyChart, and not by US mail. This may include but is not limited to: new test results, messages, appointment reminders, billing statements, and reminders for preventive care. When patients receive care from a provider who is not actively using MyChart, information from that provider will be communicated through other means (telephone, US mail).

Health Plan Information

MyChart allows users to access health plan notices and documents electronically. This information may include, but is not limited to: explanation of benefits (EOB) statements, premium invoices, and response to Customer Service inquiries. Users may consent (opt-in) to receive information electronically. A user’s consent applies to any and all notices or documents that may be delivered by electronic means during the course of the relationship between the user and the insurance company or group health plan administered by the third-party administrator.

A user can request paper copies at any time. To do so, navigate to the Quartz or Senior Preferred (depending on your coverage) menu, Forms & Resources, click on the Request Materials link and choose which notices and document(s) you would like to receive in paper form. You can also contact customer service to request paper copies.

Users have the right to choose to receive certain information in electronic or paper form. To do so, navigate to the Quartz or Senior Preferred (depending on your coverage) menu, Contact Preferences, and choose the method of delivery you prefer. Users also can obtain a copy of certain documents in paper form. To do so, navigate to Quartz or Senior Preferred (depending on your coverage) menu, Forms & Resources, Request Materials, and choose which notices and documents you’d like to receive in paper form.

TECHNICAL REQUIREMENTS

In order to access information you will need hardware that has internet access, such as a computer or smart phone. Please click here for a list of the supported browsers.

SECURE MESSAGING: MyChart allows users to send and receive secure electronic messages with participating health plans’ customer service and clinic providers and staff who are active with MyChart. Messages regarding medical issues will usually become part of the patient’s permanent medical record and will be available to those who participate in the patient’s care and treatment in the future. Users acknowledge and agree that using online information services, including the MyChart service, comes with inherent risks to privacy and information security. Users acknowledge and understand that any information which is transmitted, viewed, or received using MyChart service could be lost or stolen if: (1) the internet connection used to access the MyChart service is not secure; (2) the computer used to access the MyChart service has been compromised by viruses or other malicious code; or (3) the computer used to access the MyChart service is not properly encrypted or is shared with other people.

MESSAGE RESPONSE TIME: The timeline for a response to your message varies from same day to two business days based on the subject of your message. Typical response times are posted within MyChart with each type of message. MyChart services should never be used for emergencies or urgent needs. Delays may occur based upon message volume, availability of staff, complexity of messages, or technology disruptions. Therefore, response to messages in the time posted cannot be guaranteed.

WEBSITE CHANGES AND AVAILABILITY: MyChart may be revised, changed or updated periodically. MyChart may not always be available due to system maintenance, backups or failures.

[v5.Revised MAY 23, 2018-web]